Refund policy

Ciejae Returns & Exchanges Policy

You can shop with confidence at ciejae.com.au, knowing you’re welcome to return or exchange any full-priced items within 30 days of purchase.

Change of Mind Returns or Exchanges

If you've changed your mind, we're happy to help—just make sure your item is:

1. In perfect, brand new condition
2. Returned with all original packaging intact

Please note:

• We can’t accept returns for items that are worn, damaged, or no longer saleable—unless they arrived that way.
• Postage costs are non-refundable for change of mind returns or exchanges.

To start a return:

1. Email ciejae.co@gmail.com with photos of the item(s) you wish to return, including all original packaging.
2. Wait for our Customer Service team to reply with return instructions and the address to send your item(s).

Once shipped, ciejae is not responsible for return shipping costs unless the product is faulty or damaged on arrival.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, we’ll gladly replace it or provide a refund.

• For damaged, faulty or incorrect items, please email ciejae.co@gmail.com with photos of the issue as soon as you receive the delivery.
  We'll review and, once approved, provide a reply paid return label—so return shipping is on us.

Need to Exchange Something?

For the fastest service, we recommend placing a new order for the item you’d like instead. This way, you won’t miss out if it sells out while we wait for your return to arrive.

How to Return via Post

1. Contact our Customer Service team at ciejae.co@gmail.com with:
• Your purchase details
• Photos of the item(s)
• Any relevant info
2. Wait for a reply with return approval and instructions.
3. Once approved, securely package your return, including the return info provided.
4. When your return reaches our warehouse, we’ll process your refund as quickly as possible.